REFUNDS AND REPLACEMENTS CAN ONLY BE PROVIDED FOR DAMAGED GIFTS. DUE TO THE GIFT BOXES HAVING PERSONALISED ITEMS, WE CANNOT ISSUE A REFUND FOR CHANGE OF MIND.

IF YOUR GIFT IS DAMAGED OR A GIFT ITEM INSIDE IS DAMAGED, PLEASE EMAIL US AND WE WILL HELP YOU GET THIS SORTED .

EMAIL: infobythepines@gmail.com

IF YOU CHANGE YOUR MIND ABOUT THE ORDER, WE OFFER A 30 MINUTE WINDOW TO CANCEL. AFTER THIS TIME, WE WILL HAVE STARTED PREPERATIONS FOR YOUR GIFT AND PERSONALISED GIFT ITEMS AND CANNOT CANCEL THE ORDER.

IF YOU QUALIFY FOR A REFUND OR REPLACEMENT WE WILL PROCESS THIS IMMEDIATELY TO AVOID ANY FURTHER INCONVENIENCE TO YOU.

IF YOU WISH FOR A FULL REFUND OF A DAMAGED GIFT, WE WILL ISSUE YOU WITH A RETURN DELIVERY LABEL AND ONCE THE GIFT IS RETURNED TO US, WE WILL ISSUE A FULL REFUND.